Your privacy matters to us. This Privacy Policy explains what personal data tmtplay collects, how we use it, and the steps we take to keep it secure for every registered member in the Philippines.
We only collect what we need to run your account safely and deliver a smooth experience on our Philippines platform.
When you create a tmtplay account, we collect your name, date of birth, email address, mobile number, and preferred payment details. This information is required to verify your identity, confirm you meet the minimum age requirement of 18 years, and set up your account correctly. We do not collect more personal information than is necessary for these purposes. All registration data is stored on secured servers and is never sold to third parties. You can request a review or correction of your registration data at any time by contacting our support team.
We record information about how you use the platform, including the games you play, the bets you place, your deposit and withdrawal history, and the pages you visit within the site. This data helps us detect unusual account activity, prevent fraud, and ensure that our platform remains fair for all members in the Philippines. Usage data is also used to improve the overall experience, such as surfacing relevant promotions or optimising page load times on mobile devices. We do not use this data to build advertising profiles or share it with external marketing networks. Aggregated, anonymised usage statistics may be used internally to guide product decisions.
When you access tmtplay, our servers automatically receive standard technical information such as your IP address, browser type, operating system, and device identifiers. This data is used solely for security monitoring, fraud prevention, and ensuring the platform functions correctly across different devices and network conditions common in the Philippines. We do not use device data to track your activity outside of our platform. Session cookies are used to keep you logged in during your visit and are cleared when you close your browser unless you choose to stay signed in. You can manage cookie preferences through your browser settings at any time.
Your personal data is used to operate and maintain your account, process deposits and withdrawals in Philippine pesos (PHP), verify your identity in line with regulatory requirements, and communicate important account updates to you. We may also use your contact details to send you information about promotions you are eligible for, though you can opt out of marketing communications at any time. tmtplay does not sell, rent, or trade your personal information to any third party for commercial purposes. Data may be shared with payment processors and identity verification partners strictly to the extent needed to complete transactions and comply with applicable Philippine laws. All third-party partners we work with are contractually required to handle your data securely and only for the stated purpose.
tmtplay uses industry-standard security measures including encrypted data transmission (TLS/SSL), access controls, and regular security reviews to protect your personal information from unauthorised access, disclosure, or misuse. Our servers are hosted in secure facilities, and access to member data is restricted to authorised personnel who require it to perform their job functions. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. We encourage you to use a strong, unique password for your tmtplay account and to enable any additional security features available in your account settings. If you suspect that your account has been accessed without your permission, please contact our support team immediately so we can take prompt action.
As a registered member in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where we are no longer required by law to retain it. You may also request that we restrict the processing of your data in certain circumstances, or object to its use for direct marketing purposes. To exercise any of these rights, please contact our support team using the details provided in the FAQ section of the platform. We will respond to all data rights requests within a reasonable timeframe and in accordance with applicable Philippine data privacy legislation. Please note that some data may need to be retained for legal, regulatory, or fraud prevention purposes even after an account is closed.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our internal compliance obligations. Transaction records, identity verification documents, and account history are typically retained for a minimum of five years following account closure to meet regulatory requirements. Data that is no longer required for any legal or operational purpose is securely deleted or anonymised. If you close your account, you may request confirmation of what data we continue to hold and the legal basis for retaining it. We review our data retention practices regularly to ensure we are not holding personal information longer than necessary.
If you have any questions about how tmtplay handles your personal data, our FAQ page covers the most common privacy and account security topics. You can also reach our support team directly through the contact details listed there.